Communicating Quality
How to Interact Successfully with Clients and Colleagues
Misunderstandings, miscommunications, missed opportunities. Clients who can’t make up their minds. Guests who have unreasonable demands, last second. Vendors who promise one thing but deliver something else, or not at all. Have you had these headaches? I’m betting you have. You work hard, and you think on your feet. You pull miracles out of hats on a regular basis. But the above all-too-frequent occurrences make your job harder than it has to be.
What if you could get to the bottom of your clients’ needs faster? What if you anticipated your guests’ needs as if by magic? How would you feel if you could make communication snafus a thing of the past? The effective, hands-on techniques in the Communicating Quality program will help you. You’ll improve your communication, interaction, and negotiation skills.
Quality Attendee Outcomes
- Identify client, guest, and vendor communication styles and needs quickly.
- Build key listening skills including labeling and empathy
- Improve confidence in speaking (especially effective for shy people)
- Survey mirroring techniques to improve idea generation and creative problem-solving.
- Build perception skills about what clients really want.
- Dive deeper into their subconscious clues and stories.
- Improve negotiations through proven, effective interaction techniques.
- Learn key techniques to inspire clients and colleagues to be on the same team with you.
This 90-minute program is an effective and inspiring survey of communication and interaction techniques.
Program Length
- 90 minutes
- Three hours (delving deeper into techniques)
- One-day seminar (includes a practicum to build skills)
Audience
- Business Professionals
- Executives
- Managers
- Human Talent Personnel
- Meeting and Event Professionals
Contact me to learn more.