Work on what matters to you, and you’ll never get bored. What’s funny about that statement? It’s true. If you feel you have a mission in this life, you never get bored. You never run out of thoughts and ideas about it. So, the best thing to do is focus on it. You remain excited….
What does it mean to go above and beyond? What do you have to do for your clients for them to think you’ve done it? I loved getting this note from one of my clients. But it got me thinking. What does it take? Certainly, it takes doing the job really well. It also takes…
Credible Authority and Trust: Two critical aspects of building successful long-term client relationships Here’s the truth. To build these successful relationships, you have to be a credible expert, and you must have their trust. First, you have to establish yourself as a credible authority with potential clients. When meeting with them for the first time,…
Imagine you’re riding from the first to the twelfth floor with your dream client or customer! You have ten to twelve seconds to inspire them to work with you or at least to want to know more. You’ve honed your pitch to be just one or two sentences. And you’re ready anytime you run across…
How to Let the No go. We all know it. In business, and in the rest of life, we hear “No.” A lot. And here’s the funny thing. When someone tells us no, we want to convince them over to yes. And there are times when it’s worth it. In certain negotiations, it’s imperative to…
Give and Receive Hospitality to Friends, Family, and Customers Many people travel at this time of year. And many make use of hotels or private homes. When we travel, we look forward to a hospitable experience. Industry pro Kimberly Sundt tells the story of the hospitality industry. Do you give hospitality to friends and family during the…
Finance and selling without being sales-y with Eric Henning Episode 149. Eric Henning, the host of The Financial Wizard podcast joined me on this week’s show. He dropped wisdom on how to sell without feeling “sales-y.” He delved into the philosophy of selling. Also, he outlined the mindset of successful salespeople who serve their customers best….
Flexibility – its importance in customer service and in life Episode20180601 In today’s Self-Made Creative podcast episode, I explore flexibility and reading that freaking manual. I touch on subjects such as a Rocketbook Notebooks, martial arts, and how they impact creativity and Customer Relations. If you know someone who would benefit from learning from my…
In today’s Self-made Creative podcast episode, I detail the way in which the New York subway can help Customer Relations for business people. Take a listen to find out the crucial steps they have taken and once you also can take to improve how you communicate, relate, and do business with existing and new customers….
I have been focusing a lot on how to be of service. And there’s a difference between having the desire to be of service, actually being of service, and letting people know how you can help them. Elevator pitches are so short that seldom do we have the opportunity to express all three. The best…