RTFM: my lesson on flexibility in customer service and in life

Flexibility – its importance in customer service and in life Episode20180601 In today’s Self-Made Creative podcast episode, I explore flexibility and reading that freaking manual. I touch on subjects such as a Rocketbook Notebooks, martial arts, and how they impact creativity and Customer Relations. If you know someone who would benefit from learning from my…

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The secret to communicating in new relationships

In this week’s Tell Your Story Better podcast episode, we explore communication and new relationships. Actor Will Smith posted a video of his wife Jada Pinkett Smith as a young woman. In it, she was talking to rapper Eazy-E about his seemingly woman-hating lyrics. The comments on the post inspired some thoughts in me about how…

Embrace the “New York Subway” method to improve client relations

In today’s Self-made Creative podcast episode, I detail the way in which the New York subway can help Customer Relations for business people. Take a listen to find out the crucial steps they have taken and once you also can take to improve how you communicate, relate, and do business with existing and new customers….