Speak UP – Save Lives

Don’t be afraid to speak up when you see something wrong.  After the Canary Islands crash that killed 583 people, NASA convened a panel to change communication and leadership practices in airplane cockpits. These crashes were precipitated by preventable errors but no one spoke up about them as they were happening. Why did they not…

Two Things Build Successful Relationships

Credible Authority and Trust: Two critical aspects of building successful long-term client relationships Here’s the truth. To build these successful relationships, you have to be a credible expert, and you must have their trust. First, you have to establish yourself as a credible authority with potential clients. When meeting with them for the first time,…